MINIMUM Subscription REQUIREMENTS

A Subscription is a minimum order at least every 8 weeks, We are unable to deliver just eggs, fruit or extra items without a full delivery. Please refer to the chart to find the minimum orders to qualify for home delivery in your area, as well as Delivery Costs.

Minimum Order Requirements

To Qualify for Delivery, Orders must meet a minimum purchase of $50.

Delivery Costs

North Bay - $9

San Francisco, Peninsula, East Bay - $10

Subscription ORDERS

In order to keep costs down and maintain a strong inventory, we offer the best price for Subscription purchases, with 10% off the purchase price. You can always take a break as needed by setting a delivery hold, but recurring orders help us to better predict income and inventory needs.

FEED BINS ORDERS and CANCELATIONS

FEED BINS are built for us by FEED Sonoma, a Cooperative located here in Petaluma. In order to ensure freshness and cost effectiveness FEED Bins require 9 days lead time and are not cancelable less than 9 days from your order date. Any cancelations of FEED Bins will result in a cancelation fee of $38 to cover our costs.

DROP SITE/FARM PICKUP

In the event that you are unable to pick up your order during the specific pickup window, you must contact the drop host directly to make pickup arrangements. Members will still be charged for missed pick up. Frequent missed pick-ups and you will be asked to switch to home delivery.

All Farm pick up orders must be picked up within 7 days.  You are responsible for placing a hold on your account if you will not be in to pick it up.  Orders that are not picked up within two weeks and were not placed on hold will be credited to your account* minus a 25% restocking fee. *No credits will be issued for Veggie Shares, Eggs, or Fruit.. 

HOME DELIVERY

Deliveries will be made during scheduled time frames, typically between 9pm-6am, utilizing delivery instructions provided by our members.  Note: We are unable to call members to notify them of a drop off, this is simply not feasible for our drivers; thank you for understanding. 

There will be a delivery fee associated with each delivery that is made.

If you experience an error in your order, contact Member Support as soon as possible at farmhouse@tarafirmafarms.com or (707) 765-1202.  We are unable to determine what might have happened to orders after 24 hours. Order errors will be corrected if brought to our attention within 2 days. 

Delivery Instructions

In order to ensure a safe and timely delivery, we require Delivery Instructions for the Delivery Driver. You can provide us with a key or door code where available to ensure the safest delivery. Please all Home Deliveries are made in the early AM hours and so phone calls, texts, or requests for buzzing into a lobby are not available, as we find people do not wake up. We are happy to communicate with Building Managers or Supervisors to get permission for our drivers to receive a key or code as needed. If the instructions are better as a map, you can send a map to Farmhouse@Tarafirmafarms.com with the subject Delivery Instructions and we will keep it in a secure file for our driver to review as needed.

 THEFT/MISSING ORDERS

Due to an increase in theft we are no longer able to cover theft of orders. Please ensure we have the most accurate delivery instructions to minimize the potential of theft. If your order is confirmed delivered by our drivers you are responsible to the cost of the order. Drivers who are unable to follow special instructions will be instructed to bring orders back to the farm and you will be moved to the next available delivery day for redelivery. You will not be charged for orders that are brought back to the farm until we can get new instructions and delivery to you.

Missing orders that are delivered to the wrong address, or where our drivers do not follow instructions will be refunded and you will be placed on the next available delivery day for a redelivery.

BILLING

For continuous service, Tara Firma Farms (TFF) will keep a credit card or payment on file.  This method of payment will be utilized for food that is delivered and any associated delivery costs.  Please note that the Credit Card form does not load on mobile or iOS devices at this time.

If there is an outstanding balance that has not been paid within 5 business days, your account will be placed on hold until payment is received.

Food ordered that is out of stock will not be charged to your account. 

PRICING

Pricing is subject to change at any time.  Many of our products may be priced seasonally and change with availability.  See your web store for up to date pricing.  

Most prices listed on the web store are PER POUND, this means the price will be adjusted once the item is weighed.  Prices may vary significantly from what is listed in your cart.  

For example:

1 Beef Cross Rib Roast is $14 per lb., and each unit has an average unit weight of 2-3lbs (the most common size is 2.25-2.6lbs but will vary). So each Cross Rib Roast ordered can average $30-$35. You will have to acknowledge this at sign up.

CUSTOM SHARE

Custom Share:  We require a default order for all custom shares.  If you do not have one on file we will use your first order or a combination of your top ordered items with us as a default.  If you have a custom share in your cart you WILL receive an order, even if you have not customized the box. You can also send a shopping list by email to Customer Support at Farmhouse@tarafirmafarms.com.

You will receive 10% off all meat and egg purchases over $50. Discount does not apply to anything non meat or items on sale.  Discount only applies to Tara Firma Farms’ products, ie... Olla Bone Broth would not qualify for a discount. On Sale items are not further discounted but will count toward the minimum cost of the Custom Share.

VACATION HOLDS

We understand your freezer may become full or you have a vacation planned. In order to temporarily suspend deliveries go to your account and click on Delivery Holds. Tell us when you are leaving and returning. If you have missed the cut off you can email us or call up to 48 hours before your delivery.

Please DO NOT delete items in your cart as a way to skip your delivery. The system will often repopulate items if it sees you have a recurring order and nothing on your delivery. A custom share that is not customized will be automatically packed for you, and you will receive a delivery. Placing a hold is the only way to ensure you do not receive an order.

EXTENDED HOLDS

In order to ensure accurate member enrollment statistics, we do not allow vacations holds longer than 3 months. For longer holds, we will automatically suspend the account until the member is ready to receive orders again. Please note that we cannot ensure space at our Delivery Pick-up Locations due to limited space availability. Returning Members will not be subject to a new enrollment fee.

CANCELLATIONS

In order to cancel your account, please contact a TFF staff member at farmhouse@tarafirmafarms.com or (707) 765-1202, no less than 48 hours prior to your delivery. 

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TIP: USE CTRL+F to search this page for your question.

We are always working to expand this page to make it easier for you to find the answer to your question.

MY CREDIT CARD FORM WON’T UPDATE OR LOAD!

Our Credit Card form is currently only working on desktop. Please visit your account using a mac or PC, or in Desktop view on your android smartphone to update your credit card. If you are still experiencing a problem, please call Customer Support.

CLICK HERE FOR A HOW TO GUIDE ON UPDATING YOUR CREDIT CARD

I AM GOING ON A VACATION OR NEED TO SKIP AN ORDER.

You can set your own vacation hold under the MY ACCOUNT menu, then click on “DELIVERY HOLD” to set a Start and Return Date for the hold. If it is too close to the delivery date, or you are having trouble, please request a vacation hold with Customer Support at Farmhouse@TaraFirmaFarms.com

CLICK HERE TO DOWNLOAD A HOW TO ON SETTING A DELIVERY HOLD

Please do not delete your order to skip it. Always email customer support to set a vacation hold or set one in the My Account Menu.

How Do i give the driver new instructions for the delivery?

You can update the special instructions for the driver under the MY ACCOUNT Menu, then “PREFERENCES”. Under this menu you can update the driver notes, adjust if you receive substitutions, or even update the delivery address.

CLICK HERE TO DOWNLOAD A HOW TO ON UPDATING THE DELIVERY INSTRUCTIONS

WHY IS MY BILL HIGHER THAN WHAT SHOWS IN MY CART?

Our items have an average unit weight, but due to the fact that we use the whole animal, not all cuts are uniform. The average weight and price of each item is found in the item description. When ordering via the web store, you are ordering per unit, when we pack the items we weigh them and adjust the price. This means if something is listed on the web store as $11 that is the price per pound, if that item weighs 2 pounds the final price would be $22. We know it is confusing! Call us or email us with questions.

I HAVE A RECIPE I WANT TO FOLLOW AND NEED A SPECIFIC WEIGHT!

Most of our items have an average unit weight in the description, but if you have a specific weight, email Members Support at Farmhouse@TaraFirmaFarms.com and will make sure you are as close to the target weight as possible.

CAN I SHOP IN THE FARM STORE IF I'M NOT A CSA MEMBER?

Of course!  There is a limited walk in menu to allow you to try our delicious products without a commitment to the CSA. Store hours are:

11 AM - 5 PM

Sunday - Friday

CAN I WALK AROUND THE FARM IF I’M NOT A CSA MEMBER?

Farm Grounds are open to Current CSA Members on Sundays. Due to COVID-19 safety, we are asking all guests socially distance. Please no guests other than household members.

WHY DO I HAVE TO HAVE A CUSTOM SHARE DEFAULT ORDER?

To have more predictable income, and be able to keep offering the best price, the shares are all designed to be automatic. You get your 10% discount by having an order on a regular basis. Having a default order allows us to send you items even when you are too busy to place an order before the cut off time. You can provide a default, or we will send the last order placed. Just like with our flat rate shares you can put a vacation or service hold on your account anytime by emailing us farmhouse@tarafirmafarms.com, or calling 707-765-1202.

I MISSED MY ORDER CUT OFF TIME, CAN I STILL CHANGE/ADD TO MY ORDER?

We can usually add to or change your orders up until mid day the day before your order comes. Just email us farmhouse@tarafirmafarms.com or call 707-765-1202. We are happy to make adjustments for you!

I’M MOVING! WHAT DO I DO!?

Moving is stressful. Just let us know the move dates, and the new address. if you are still in Bay Area, we will get you on the best route for the new address for the next scheduled delivery.

WHAT DOES PASTURE RAISED MEAN?

The word pasture conjures images of green, rolling hills where animals graze.  Pasture raised to us quite literally means raised out in the fresh air, grass, and sunshine.  Living on pasture - cows, pigs or chickens - lowers stress, offers the optimal conditions for happy animals, and fulfills our duty to the treat land and the animals we raise with the utmost dignity and respect.

WHAT KIND OF FOOD DO YOUR ANIMALS EAT?

Our pigs eat over 10,000 lbs of waste food each month. This is GMO-free food that is not fit for human consumption and would normally go to the landfill.

Our beef is 100% Grass-fed, from start to finish.

Our egg laying hens eat organic chicken feed that contains organic corn and soy. Our meat birds have a diet of GMO-free feed that may contain glyphosate-free corn or soy. All animals are pasture raised.

WHERE DO YOU PROCESS AND BUTCHER YOUR ANIMALS?

Our cows and pigs are processed at Olsen’s Meats and Western Meats, the closest available USDA Certified slaughter to out farm. Our animals are then sent to Lepe’s Foods & Sonoma County Meat Company in Santa Rosa for complete butchering to our specifications.  These facilities are recognized as humane, clean, and skilled in processing high quality, pasture raised meats.  We have long standing relationships with these businesses and partners and participate in the process from start to finish to ensure quality for our CSA and family.

IS YOUR FOOD ORGANIC?

Some of our products are certified organic, some are grown or raised in organic systems but do not have certified status, and some of our products are limited to GMO-Free, and that is the best we have available to us. We are always upfront and transparent in the status of the products we sell. By meeting a minimum of GMO Free, we are filtering out exposure to some of the worst agricultural chemicals our members are concerned about.

The Custom Share is a zero dollar placeholder that is designed to tell our system you are building your own order. If your order does not contain a flat rate share such as the Family Share, Sausage Share, or Chicken Share and you want to order your meat al e carte the Custom Share needs to be in your cart. If you have a flat rate share already in your cart there is no need to add a Custom Share before adding additional meat to your order.

The Custom Share will automatically be built to the $50 minimum anytime is it the only meat share in your cart. This happens if you are just short of $50 AND/OR if you have no items in your cart. If we need to add additional meat to get your to the $50 minimum we will choose from your top order items, or past orders. You can also choose to send us a Default order; a list of items we pack for you when you do not place an order. Members can set a Default order by emailing Customer Support at Farmhouse@Tarafirmafarms.com. The Default can be updated at anytime by email or phone call.

There are 2 ways to build a Custom Share

The first way to build a Custom Share is to click the Customize Button in the My Deliveries Menu.

From this menu, you can select the number of units from our standard menu of cuts.

Both meat added under the customize button, and meat in your cart count towards your $50 minimum. You may add items in any combination of the below choices.

That will Open the Customize Box Contents Menu

From this menu, you can add or subtract items from that week’s Custom Share. It will give you a preliminary total on the side, but this will not be the final price as it does not take the final weights into account. For example: An order with 1 pack of ground beef, classic bacon, and a whole chicken will preview at $32, but when weighed out the day before the order is delivered or ready for pick up, the price can go up to $53 if the chicken weighs 3.8 lbs.

It is OK if the preview order is below $50, so long as the final cost of the meats ordered are greater than $50.

Be sure to click Save when finished.

Using this method does not save your order for multiple weeks, only for the week you are editing. If you want the same items to come every week add them using the method below on the same frequency as your custom share.

The second way to build a Custom Share is add items directly from the store

To add an item from the store, browse to the item and click Frequency. You can choose Specific Dates for Delivery, or a frequency that matches your recurring orders.

Once you have the frequency set, click “Add to Delivery”. This will bring up the date selection.

Select the date of delivery. Be sure to select the dates you have a Custom Share on.

TIP: Having the My Delivery Menu open can really help order on the right date, as it shows all the upcoming delivery dates over the next 6 weeks, as seen above.

Once you have the order date selected, click OK to finish adding that item.

Once you have placed the items in the order, you are all set. There is no traditional Checkout. You will be billed the day you received the order based on the final weight of the order. Be sure to always check the Average Unit Weight of an item, as some items have a greater variation than others.

Order Defaults

Our service requires a recurring subscription order. With the Custom Share, If you do not place an order on that scheduled date, our team will automatically build you an order based on your order history. We can also set a Default Order, which is stored in the Account Notes for easy reference by our pack team. This Default is best set to items you know you will use, such as chicken, ground meats, bacon, or sausages. The Order Default note can also contain notes on substitution options when an item is out of stock.

The Order Default is only used if there is no order placed for the scheduled delivery date.

You can check/update your Order Default at anytime with Customer Support at Farmhouse@TaraFirmaFarms.com.

SUNDAYS - FRIDAY

11 am - 5 pm

SATURDAYS - SUBSCRIBERS ONLY

11 am - 5 pm

• All Guests must check in at the Farm Shop.

• Do not enter animal enclosures.

• Do not climb on animal enclosure fencing or barriers.

• Do not approach wildlife.

• Assume all fences are electric.

• Members are responsible for their guests.  Please treat our property with respect.

• Dogs must remain on leash at all times.

• All Fishing is Catch & Release, no live bait, barbless hooks, lead-free weights.

• All minors must be accompanied by an adult.

• In the event that a member or one of their guests damages TFF property, of any kind, please report damage to a TFF staff member immediately.  

• Members and their guests understand that visiting Tara Firma Farms risk serious and/or fatal injury.

• Tara Firma Farms is a NO-FLY-ZONE. No Drones.

• No Bicycles - Please no bikes on the trails or pastures. There may be electric fence line that is not visible until up close.